How to cancel a Candy AI subscription

The steps, as Candy describes them

1. Sign in at candy.ai, on a phone or a computer.
2. Open your profile menu and go to Settings.
3. Scroll right down: your plan and the Unsubscribe button are at the bottom.
4. Press Unsubscribe and answer any confirmation prompt.

Keep a screenshot of the confirmation screen; it is your evidence if a charge ever appears later. There is no app-store subscription to hunt for, because Candy has no native iPhone or Android app: everything happens in the browser.

Before you press the button

• Use your tokens. Candy's documents disagree on whether leftovers survive (more below), so spend them first. A typical series takes 36 tokens; one month's 100 covers 2 of them. The calculator shows what your balance can still finish.
• Decide whether you also want the account gone. Unsubscribing and deleting are different buttons.
• Check the date. If you hope for a refund, the window is a single day from the payment.

After canceling

Leftover tokens: two documents, two answers

Section 10.2 of Candy's terms says that once the billing period ends, any tokens still on the account expire. A help center article on canceling says the opposite: the balance is kept, hidden while you are on the free tier, and usable again if you resubscribe. We cannot tell you which one Candy applies in practice. Because the terms are the contract, the safe assumption is that unused tokens will be lost.

Getting money back

Unsubscribing stops future payments; it does not return anything. A refund is a separate request that Candy's support team reviews by hand, and the terms and help center set tight limits:

Write to support from the email address on the account and ask explicitly for a refund; pressing Unsubscribe inside the 24 hours does not count as asking. People living in the EU or the UK have an additional withdrawal right under section 10.4 of the terms, which does not extend to US residents.

Unsubscribe or delete?

Unsubscribing keeps everything you made; deleting erases the account. The delete option sits under Settings in a section called Danger Zone. According to the help center, deleting before the renewal date also ends the subscription, and some records are still retained for the periods the law requires. If you want both, unsubscribe, use or write off your tokens, then delete.

Problems people run into

"Can I just pause it?"

Not on Candy: the help center says pausing is not available. Unsubscribe and come back later.

"It won't let me remove my card."

While a subscription is active, one payment method has to stay on file. Additional cards can be removed. Note that the terms allow Candy to use a saved backup card if the main one fails at renewal.

"I was charged after I canceled."

Check that the line reads EverAI, the name Candy bills under, and compare its date with your renewal date: a payment taken before the cancellation took effect is expected. If that is not the case, send support your account email and the last four digits of the card.

Plan prices for reference

What Candy listed for a logged-out US visitor on Nov 4, 2026; your own checkout page is authoritative.

What candy.ai/subscriptions showed a logged-out US visitor on Nov 4, 2026. Benefits listed on that page: Create your own AI Girlfriend(s); Generate 18+ Videos; Generate 18+ Images; Full Live Action Experience; Unlimited text messages; 100 tokens per month.